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FAQ
How can I place an order?
Ordering at the GiftFlowerDelivery shopping centre is easy. Just follow these seven simple steps: Select a language. Choose the country where your flowers are to be delivered. Choose your flower gift from the selection of bouquets and arrangements. Choose the price category and the delivery date. Enter the address of the order recipient and don't forget your message. Enter your personal information. You will receive an order confirmation by clicking "purchase". We will retransmit your order to the nearest independent GiftFlowerDelivery florist. We remain at your complete disposal for any additional questions you might have concerning your flower order.
any post-sale questions are managed by info at theworldflowers.com
Which type of credit card can I use to purchase my flower or gift?
GiftFlowerDelivery.com currently accepts Visa, MasterCard, American Express, Diners Club and JCB. Other payment methods are under consideration.
How do I know if GiftFlowerDelivery.com received my order?
We at GiftFlowerDelivery have your order registered as soon you have received our order confirmation with your personal order reference number (once on the screen and once per e-mail). Make sure to keep your number handy for any further questions you may have concerning your order delivery.
What are the conditions for hotel deliveries?
Kindly enter the following details:- Full name and address of the hotel- Telephone number of hotel (if available)- Room number (if available)- Name of the tour operator (if available) and last but not least do state the full name of the recipient as registered in the hotel. The delivery is only granted to the reception desk of the hotel.
What are the conditions for hospital deliveries?
Kindly enter the following details:- Full name and address of the hospital- Telephone number of the hospital (if available)- Ward name and/or number- Maiden name of the recipient if order goes to the maternity ward. and last but not least do state the full name of the recipient.The delivery is only granted to the reception desk of the hospital. Kindly note that some hospitals do not permit to have flowers delivered to the intensive care. In this case you would be alerted by us and the florist stays in close contact with the hospital staff in order to delivery your flower gift as soon as the patient is allowed to receive your flowers.
Where can I enter special instructions?
Special Instructions can be added during the ordering process
When will the order be delivered?
We do not have any delivery time guarantee except for funeral and weddings. Our florist will deliver during his regular business hours. The opening hours may vary slightly from flowershop to flowershop. If your flowers need to reach the recipient at a specific time please notice us that at purchase time. The delivery time request (morning/afternoon) is also not guaranteed, but you can trust that our florist will do his outmost to meet your delivery time request.
How do I know if my order got fine delivered?
GiftFlowerDelivery guarantees each order to be delivered on the requested delivery date during the regular local opening hours of the florists. If by any reason the order cannot be filled you will be contacted by our customer service as soon as the florist reported his delivery problem. Thus, if you do not hear or read from us you may be assured your order got delivered in the fresh and personal way guaranteed by GiftFlowerDelivery. If you know that the order did not reach its delivery destination you may contact us and claim a none delivery with reference to your order- number.
What happens if the recipient is not at home/the delivery address?
Our florist member will attempt delivery and leave a calling card and try to reach the recipient later by phone. If the florist is unable to deliver the flowers and unable to reach the recipient within 24 hours after the first attempt of delivery, the florist will inform us of the none-delivery and you'll be informed either via phone or Email that no delivery could be made. In the absence of the addressee, the florist making the delivery is authorized to leave the flowers with a reliable third-party (e.g. a neighbour, receptionist, porter, funeral parlour, etc.) deemed suitable for passing on the flowers to the addressee.
What's shipping taxes?
The Shipping delivery is for personal handling of your orders.
What can I do if I forgot my password?
Go back to the front page and click on Forgot a password? and enter your email address. Click on the mail me the password button and you will receive your personal member password via an email within a few seconds.
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